Palmer ISD Complaint and Grievance Process

At Palmer ISD, we want to make sure that parents, guardians, and students feel heard and supported.  We believe that most concerns can be effectively resolved through open and respectful communication. The best first step is to speak directly with the staff member most closely involved in the situation.

If your concern is not resolved after that initial conversation, you may escalate the matter by contacting the appropriate party:

• For academic or day-to-day school operations and events, please reach out to campus administration.

• For unresolved athletic concerns, please contact the athletic director.

You may reach them by phone or email, as appropriate.

If any concern is not resolved after discussion with the appropriate staff member, individuals may proceed with the formal grievance process at any time.

How Days are Counted

It's important to note that, as per board policy, the term "days" refers to district business days unless stated otherwise. When calculating timelines under this policy, the day a document is filed is considered "day zero," and the following business day is deemed "day one." We appreciate your cooperation in adhering to these guidelines as we work towards ensuring a supportive and effective learning environment for all.